Many common issues can be resolved by resetting your camera to its factory defaults. These issues include incorrect passwords, port / IP mapping problems, or incorrect camera settings.
Factory resetting your camera is done by pressing the small reset button on the motherboard of the camera and holding it down for 40 seconds while the camera is plugged into the POE-powered camera port that you ultimately want the camera to reside on. When you release the reset button the camera will reboot and automatically obtain an IP address, port assignment, and password from the NVR it is plugged into.
The location of the reset button is different depending on the model of the camera. Listed below are the locations of the reset button inside various Montavue camera models. Most recent models you will purchase will have a self-explanatory reset button latch/door that says reset.
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