Remove the four screws on the back of the PTZ’s dome as illustrated in the image below. The reset button is located in the middle of the motherboard as illustrated in the second image below.
While the camera is still plugged in, press and hold the reset button for 30 seconds. The camera will reset to the factory defaults and should automatically be recognized by your NVR if it is plugged directly into the NVR. If the camera is plugged into a switch then you will need to perform a device search to add it and possibly modify the camera’s IP address to match your default gateway.
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