Known Issues
iOS Issue:The newest iOS update for Apple Devices might cause Notification issues for some users on the legacy version of MontavueGo for Mobile devices. Resolution:Make sure your NVR is fully up to date following our video guide and ensure you have MontavueGo 2.0 from the App Store while following this guide to ensure you are […]
Frequently Asked Questions
You can view your cameras remotely through the MontavueGO Desktop Software or the MontavueGO 2.0 software.
If you run into installation issues follow the videos below:
Adding the NVR to MontavueGo (Mobile)
Adding the NVR to MontavueGo (PC)
You can enable notifications while on the home screen of MontavueGo 2.0:
To the Right of your NVRs Name > 3 Little Dots > Device Details > Click on Multi-Channel Alarm Subscriptions/Notifications > Enable the NVR > Select the Notification you want to receive > Tap Save > Notifications are now enabled!
If you run into an issue where you’re not receiving Human and Vehicle notifications, make sure to enable SMD or Smart Motion Detection to get the notifications for both Tripwire and Motion Detection.
There could be several reasons why your NVR is not considered online most to least common:
1. DHCP isn’t toggled on: DHCP needs to be enabled for your NVR to pull the proper information from your router and to connect to the Internet. To accomplish this you can:
Right Click > Main Menu > Network > TCP/IP > and toggle DHCP blue and hit Apply.
2. The cable:
A lot of the time the issue can be attributed to poor cable quality or connections.
The ideal setup is NVR > Cat5e or Cat6 Cable > Direct to a non-VLAN port on the Router.
If you Reseat these connections and are still having issues, replace the cable and try the next step.
3. P2P is not Enabled and Port Forwarded:
Make sure to Enable P2P in Main Menu > Network > P2P and check to see if it says Online or Offline for the status.
If it still is having an issue, go to the website canyouseeme.org while on the phone with your Internet service provider and make sure that your router’s port forwarding for Port 80 and Port 37777 is situated, and you can make sure those ports are working with the website provided above while on the phone with them.
4. Your Internet Speeds are insufficient:
If you are still incurring issues, go to Google’s search engine and type “Speed Test”. Run the speed test and if your speeds are under 20 Mbps download and 10 MBPS upload that is one of the minimum requirements for P2P to function properly.
Updating your devices is typically only done if they are older or if there is an issue that is persisting for you. We don’t use cloud services so you would have to manually update from the links below:
NVR Firmware and Camera Firmware
You can change your password by either using the security questions that you set it up with or through the Email that the system was initialized with.
Here is a video on resetting the NVR’s password without Factory resetting it
If you want to view the playback/Export your footage:
Right Click on the Live View > Click Search > Select the Camera you want to view > Click a date that has a Recording > Click on the timeline below where there is color.
If you want to export it, after you do the steps above:
Select the start time > Click the Scissors Icon > Select the End time of the clip > Click the Scissors Icon and then the Floppy Disk Save Icon > Select a USB Flashdrive/Harddrive you plugged in > Select the file format > Click Backup
We also have a video on how to backup your footage on both the NVR and Desktop
For most of our cameras, there will be either a latch door or dome that you need to take off in order to reach the reset button. It will be next to the MicroSD card slot, and to reset it you will need to hold the reset button for 40 seconds while it has power.
After you do that the camera should reset and auto-initialize if it’s directly plugged into the NVR.Otherwise, if it’s plugged into the network you can follow the steps for adding a
PoE Network Camera to your NVR.
1. Keep firmware updated: Regularly update your Camera and NVR firmware to fix security vulnerabilities and improve performance.
2. Use strong passwords: Create unique passwords for your camera, NVR, and associated accounts, and change them periodically.
3. Secure Wi-Fi network: Use strong encryption on your Wi-Fi network and update the password regularly.
4. Monitor for breaches: Check your camera and NVR logs for suspicious activity or unauthorized access.
Montavue products are designed for consumer and business use only and not for US federal governments, federally-funded projects or contractors subject to NDAA.
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